Privacy Policy

Products & Services Covered

This policy applies to all current and future FireChars products and services, including but not limited to:

Information We Collect

Personal Information

• We may collect personal information such as your name, email address, and phone number when you voluntarily submit it — for example, via our contact form, product enquiry, or service request.
• For products that require account creation, we collect only the minimum information necessary to provide the service.

App & Product Data

• For local-first apps, all data you enter — such as customer records, invoices, attendance, or reports — is stored locally on your device only and is never transmitted to our servers.
• For cloud-based tools, data may be stored on secure servers as required for the product to function. This will always be clearly disclosed within the product itself.

Automatically Collected Information

• Our website may automatically collect certain information such as browser type, operating system, and browsing behavior for statistical and improvement purposes.
• Local-first mobile apps do not collect any analytics, crash reports, or device identifiers automatically unless explicitly stated in the app's description.

Cookies

• Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though certain features may not function properly.
• Mobile apps published by FireChars do not use cookies.

How We Use Your Information

• To respond to your enquiries, contact form submissions, and support requests.
• To provide, maintain, and improve our products and services.
• To send product updates, release notes, or announcements if you opt in.
• To improve our website content, app functionality, and overall user experience.
• Automatically collected information is used solely for analytics and performance improvement — it is never sold to third parties.

Mobile Apps — Data Practices

• No mandatory account — most apps work without registration or login.
• No advertising SDKs — our apps contain zero ads and zero ad tracking.
• No analytics SDKs — we do not embed Firebase Analytics, Crashlytics, or similar tools unless explicitly disclosed.
• Storage permissions — used only when the app needs to save or share files (e.g. PDF export) from your device.
• Offline functionality — core features work without an internet connection.
• Data deletion — you can delete all app data at any time via Android Settings → Apps → [App Name] → Clear Data.

Third-Party Services

• Our website may use Google Analytics to collect anonymous usage statistics. Google's privacy policy is available at policies.google.com/privacy.
• Our contact form is protected by Google reCAPTCHA. By submitting the form, you agree to Google's Privacy Policy and Terms of Service.
• Some products may integrate with third-party services such as payment processors or cloud storage. Any such integrations will be disclosed clearly within the relevant product.
• We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

Data Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Local app data is protected by your device's own security model — we recommend using a screen lock and keeping your device software up to date.
• Any data transmitted over the internet is protected using standard encryption protocols (HTTPS/TLS).
• We regularly review our security practices to ensure they remain appropriate.

Your Rights & Choices

• Opt-out — You can unsubscribe from any communications from us at any time.
• Access & Correction — You may request access to or correction of personal information we hold about you.
• Deletion — You may request deletion of your personal information by contacting us. For local app data, simply clear the app's data or uninstall it.
• Data portability — Where applicable, you may request a copy of your data in a portable format.
• Withdraw consent — Where we rely on your consent to process data, you may withdraw it at any time.

Children's Privacy

Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will promptly delete it.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. When we do, we will update the "Last Updated" date at the top of this page. Changes become effective upon posting. Your continued use of any FireChars product or service after changes are posted constitutes your acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify users through our website or within the relevant product.